Although we dedicate our utmost attention to our retail and warehousing process, wine is a perishable product, and mistakes can happen. If you find that you have received a damaged bottle or a 'corked' wine, let us know and we will be happy to replace it. Follow the process below:
- Notify us by email or phone call 3 working days of receiving your order.
- Return the bottle to Liquid Village.
- You will be contacted after our assessment of the returned product, where we will either offer you an exchange or a refund.
- Bottles on promotion (with a slashed price) are not exchangeable, returnable or refundable.
Terms: For wines, corked bottles sent back to us should still have its original contents, with a minimum of 75% of bottle size – this will help our assessment of the product. Empty bottles will not be eligible for replacement. Liquid Village reserves the right to refuse to offer a replacement or a refund, due to unreasonable grounds provided by the customer.
Note: Refund policy doesn't apply to self-pick up orders as you're advised to inspect the goods before leaving the premises.