Please note that delivery is only available within Langkawi Island. For other locations, please arrange for self-collection. Shop Now!

Return Policy

Although we dedicate our utmost attention to our retail and warehousing process, wine is a perishable product, and mistakes can happen. If you find that you have received a damaged bottle or a 'corked' wine, let us know and we will be happy to replace it. Follow the process below:

  • Notify us by email or phone call 3 working days of receiving your order.
  • Return the bottle to Liquid Village.
  • You will be contacted after our assessment of the returned product, where we will either offer you an exchange or a refund.
  • Bottles on promotion (with a slashed price) are not exchangeable, returnable or refundable.

Terms: For wines, corked bottles sent back to us should still have its original contents, with a minimum of 75% of bottle size – this will help our assessment of the product. Empty bottles will not be eligible for replacement. Liquid Village reserves the right to refuse to offer a replacement or a refund, due to unreasonable grounds provided by the customer.

Note: Refund policy doesn't apply to self-pick up orders as you're advised to inspect the goods before leaving the premises.

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