Terms & Conditions
1. The sale of alcohol to individuals below 21 years of age or professing the religion of Islam is strictly prohibited.
Minuman arak boleh membahayakan kesihatan.
This Agreement (the "Agreement") is an agreement between you and Liquid Village operated by PL Soon Huat Sdn. Bhd. (429503-K) that states the terms and conditions under which you may use the Site and receive service from Liquid Village, which includes processing and delivery of product orders. Your use of the Liquid Village Service and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, do not use the Site or Liquid Village Service.
Ordering through the Site:
To receive delivery, you must live in a residential home, apartment or be at a corporate address and you (or your representative of legal age) must be present to receive your order from our delivery service partner. The person at the delivery address that receives the delivery is conclusively presumed to be authorized to receive the delivery and Liquid Village disclaimes any liability for the loss therefor.
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend any agreed delivery times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order as soon as conditions permit. If your designated delivery location (i.e. street, avenue, etc.) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location.
Customers are under no obligation to tip the delivery team but have the option of doing so if exceptional service is provided by the person.
Credit Card Payment:
Your credit card will be charged for your order on the day your order is placed on the Site/walk-in to Liquid Village. Our payment platform will charge your credit card for an amount equal to 100% of the total items in your order. Liquid Village will not process orders that use an incorrect, expired, overdrawn or fraudulent credit card; we will make our best efforts to contact you if this occurs. However, in the event such an order is processed, Liquid Village reserves the right to collect funds for any uncollected transactions owed to it. If you fail to pay any fees or charges when due (which would include if a cheque is returned or electronic payment is rejected), Liquid Village reserves the right to cancel the order. In case of suspected use of fraudulent credit cards (with information given by the bank or by our own staff), Liquid Village reserve the right to hold the delivery until the bank confirms the legitimacy of the payment.
You shall be responsible and liable for any fees (including solicitors' fees and collection costs) that Liquid Village may incur in its efforts to collect any unpaid balances from you. Your right to use the Liquid Village Service is subject to limits established by Liquid Village and/or by your credit card issuer.
In no event will Liquid Village be liable for any damages of any kind arising from or in connection with the use of, or the inability to use, the Site, the Liquid Village service, or the Internet. Liquid Village liability shall be limited to providing you with a refund for any product that is returned. Your sole and exclusive remedy here under shall be for you to discontinue your use of the Liquid Village service and to terminate this agreement. Liquid Village reserves the right to limit your order or the quantity of a specific product you may order. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential, incidental, or special damages or of implied warranties, in such states and jurisdictions liability is limited to the greatest extent permitted by law.
The material on the Site is provided for lawful purposes only. Liquid Village controls and operates this Site from its headquarters in Langkawi, Malaysia, and makes no representation that these materials are appropriate or available for use in other locations. If you use the Site from other locations, you are responsible for compliance with applicable local laws. Information regarding price and availability is subject to change without notice.
You agree to defend, indemnify, and hold Liquid Village Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including solicitor's fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.
In the event Liquid Village may have failed to deliver your order or you wish to cancel your order before the shipping is done, you will be entitled to a full refund.
- Send us an email at (please provide Liquid Village email address) or call us at (Please provide contact number) (Whatsapp/Facebook Messenger) to inform us of your request
- Upon approval of your request, we will process a refund – either directly to your credit card, or into your bank account if you use online banking. For the latter, the bank will require from you: Full name, ID number, account number and bank name.
Notice: Liquid Village reserves the right to refuse a refund request due to unreasonable grounds provided by you.
* Product image: While we always attempt to have the most updated label uploaded on the Site, sometimes we may receive new and different label and not manage to upload them on time. So the images uploaded on the Site are just illustrations only and, if you want to make sure the current label we have, you may email or Whatsapp us directly.
* Vintage: Vintage are only contractual if it is recorded on the wine name itself (ex: Chateau Phelan Segur – St. Estephe 2011). While we always try to maintain the correct one on the product page, sometimes we may miss an update.
* Bottle size: General bottle size for wine are 750ml
* Alcohol level: While we always try to maintain the correct level on the product page, sometime we may miss an update on new stock arrival or a wrong one may have been added. So the information on the website are not contractual and, if you want to make sure the current one we have, you can email or Whatsapp us directly.
Liquid Village adhere to the Personal Data Protection Act 2010 (“PDPA”), which regulates the collection and processing of the personal data and other information (collectively, "Personal Data”) of individuals. The Act, which applies to all entities established in Malaysia, requires Liquid Village to inform you (as the Data Subject) of your rights regarding your personal data that is being processed by us and the purposes for the data processing. Liquid Village is committed to the protection of your personal data in accordance with the PDPA; this Privacy Notice explains how Liquid Village collects and processes your personal data in accordance with the Act.
The Personal data which you provide or have provided for the use by Liquid Village for its services (via its website or by any other means) including any additional information you may subsequently provide, may be used and processed by us for the following purposes:
- to process your request for our products and/or services
- to establish your identity and background
- to communicate with you
- to provide services to you
- to respond to your inquiries
- to provide you with information on products and services of AlbertWines2u
- other similar purposes
Liquid Village shall keep your Personal Data in its business records while you remain a customer or client of Liquid Village. We also retain your Personal Data for a reasonable period of time after you are no longer a client of Liquid Village for data analytic purposes. You may at any point hereafter make inquiries, complaints about your Personal Data, have access to your Personal Data, correct your Personal Data or limit the processing of your Personal Data (as described above) by accessing your account on the website or submitting your request by email at (Liquid Village email address)
Termination of Agreement: Any agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Liquid Village may suspend or terminate this Agreement or the Liquid Village Service or remove or disable access to any part of the Liquid Village Service at any time for any reason with or without notice to you. You may terminate this Agreement and your Liquid Village Service at any time for any reason by delivering notice in the manner provided below, where termination will be effective the day notice is received or such later date specified in the notice. Liquid Village reserves the right to collect fees and charges incurred before you cancel your Liquid Village Service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
Notices: Liquid Village may give notice to you of a change in this Agreement, a change in the Liquid Village Fee Schedule, and any other matter through a general posting on the Liquid Village Site, by electronic mail, or by conventional mail to your address contained in the Customer Registration Data. You may give notice to Liquid Village by telephone, electronic mail or by conventional mail to:
• Liquid Village
Address as below:-
Third-Party Beneficiaries: The provisions of this Agreement are for the benefit of Liquid Village, and each shall have the right to assert and enforce the provisions directly on its behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement.
Amendment: Liquid Village may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective seven days after they are initially posted on our Site. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound. This Agreement was last revised on (date of amendment or updated)